http://www.ombudsman.tl/ Herb Waye is the present Ombudsman for CoCCA. He is a member of the Canadian Forum of Ombudsman and the International Ombudsman Association, and has 27 years experience as a member of the Royal Canadian Mounted Police. Herb has a Master of Arts Leadership and Training degree (MALT), specialization in Justice and Public Safety Leadership with Royal Roads University, Victoria B.C. en Copyright 2008 Thu, 15 Nov 2007 18:40:38 -0500 http://www.sixapart.com/movabletype/ http://blogs.law.harvard.edu/tech/rss At the end of the first year as the ombudsman for CoCCA I am pleased to see the low number of complaints and issues that I have been required to deal with. My office received one request for mediation that was successfully dealt with in a timely manner despite the difficulties arising from time zone differences and the usual delays associated with responding to emails in a timely manner. The parties to the complaint came to a mutual agreement that has been respected and implemented. There were several other issues I brought to the attention of CoCCA administrative services regarding server issues, renewal delays, and various other technical problems that were dealt with in a timely manner once my office referred the matter to the appropriate staff. It has been an interesting and satisfying year and a further indication of the importance and usefulness of an ombudsman office in dealing with complaints and issues in an informal and fair manner. Herb Waye CoCCA Ombudsman http://www.ombudsman.tl/2007/11/annual_review.htm http://www.ombudsman.tl/2007/11/annual_review.htm Thu, 15 Nov 2007 18:40:38 -0500 This thread will be available for questions or comments regarding the CoCCA Acceptable Use Policy and Complaints process. I will do my best to answer any questions or obtain information regarding any concerns. Thanks, Herb - CoCCA Ombudsman http://www.ombudsman.tl/2007/03/coccacx_aup_complaints.htm http://www.ombudsman.tl/2007/03/coccacx_aup_complaints.htm Fri, 02 Mar 2007 17:08:09 -0500 This thread will be specifically for .tl comments and will include information for anyone with questions or concerns. Thanks, Herb - CoCCA Ombudsman http://www.ombudsman.tl/2007/03/comments_for_tl.htm http://www.ombudsman.tl/2007/03/comments_for_tl.htm Fri, 02 Mar 2007 17:05:21 -0500 Hello all, Wishing everyone all the best in 2007. Once again renewing my commitment to serve the community to the best of my capabilities. My blog has been relatively quiet but I appreciate the comments that have been posted and the chance to help those who needed technical assistance. Herb http://www.ombudsman.tl/2007/01/happy_new_year.htm http://www.ombudsman.tl/2007/01/happy_new_year.htm Tue, 09 Jan 2007 17:01:31 -0500 Hello/Bonjour Welcome to my blog, as ombudsman for CoCCA I am here to serve the community in a respectful and impartial manner. If you have any questions about on-line dispute resolution, please feel free to ask. Herb Waye CoCCA Ombudsman http://www.ombudsman.tl/2006/10/welcome_to_my_blog.htm http://www.ombudsman.tl/2006/10/welcome_to_my_blog.htm Sat, 14 Oct 2006 23:42:41 -0500